AI front desk for dermatology clinics

Laser and peel treatments come in courses, and every missed session is a patient who didn't finish. Qaswa books the first session and reminds patients of each one after it, on time.

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Palm Smile Cliniconline

From your Facebook ad: laser hair removal

Hi, do you do laser hair removal? How much per session?

11:08 pm

Welcome. Yes, sessions start at 450 SAR depending on the area. Shall I book you an assessment first? We have Saturday at 7 pm.

11:08 pm

Saturday works

11:09 pm

Booked for Sat 15 Nov at 7:00 pm. I've sent you the clinic's preparation notes.

11:09 pm

Replied in 6 s

Booked · Sat 7:00 pm · confirmation sent

What it answers for you

  • Laser prices by area, and your package prices
  • The usual number of sessions, as your doctors set it
  • Preparation notes before a session
  • Women-only hours or sections, if you have them
  • Your current offers from Instagram and Snapchat ads
Palm Smile Cliniconline

5 weeks later

Hi Khalid, your third laser session is due. Does Saturday at 7 pm suit you, like last time?

1:00 pm

Yes, that works

1:35 pm

Booked for Saturday at 7:00 pm with Dr. Faisal.

1:35 pm

Next sessions

These are defaults your doctors change as they see fit. Qaswa only messages patients who have agreed to hear from you.

TreatmentReminder
Laser hair removalEvery 4–6 weeks
Chemical peelEvery 4 weeks during a course
Acne follow-upEvery 4–8 weeks
Annual skin checkEvery year

Every message, handled for you

Clinic
Patient writes in
Palm Smile Cliniconline

From your Facebook ad: laser hair removal

Hi, do you do laser hair removal? How much per session?

11:08 pm

Welcome. Yes, sessions start at 450 SAR depending on the area. Shall I book you an assessment first? We have Saturday at 7 pm.

11:08 pm

Saturday works

11:09 pm

Booked for Sat 15 Nov at 7:00 pm. I've sent you the clinic's preparation notes.

11:09 pm

Replied in 6 s

Booked · Sat 7:00 pm · confirmation sent

Common questions

Does it book a full laser course or one session?

It books the next session, then reminds the patient of each following session on time until the course is done.

What if a patient asks whether it suits their skin?

That's a medical question, so it doesn't answer it. It books a consultation with a doctor, or passes the chat to your team.

Does it respect women-only sections?

Yes. Once you add their hours and doctors, it only offers suitable times.

Free reply-time test

Let us message as a patient.

Within 24 hours you get a short report: how fast your team replied, whether they gave a price, and whether they offered a booking. Free.

Reply-time reportExample

Our message: “How much is a cleaning?” · Thu 9:40 pm

First reply
After 47 min
Price given
Yes
Booking offered
No
Follow-up next day
No